Return & Refund Policy

Return & Refund Policy

Customer satisfaction is important to us. Please read our return policy carefully before placing your order.

Returns

Due to the nature of personal care products, we only accept returns if:

• The product is damaged during delivery.
• You received the wrong product.
• The product packaging is defective upon arrival.

To request a return, please contact us within 48 hours of receiving your order and provide clear photos or videos of the product.

Refunds

Once your request is approved:

• A replacement product may be sent, or
• A full refund will be processed.

Refunds are generally processed within 5–10 business days after approval.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns if:

• The product has been opened or used.
• The seal has been broken.
• The product has been damaged due to customer misuse.

Order Cancellation

Orders can only be cancelled before shipment. Once dispatched, cancellation is no longer possible.